Privacy Policy
This policy explains what information we collect when you contact us through this website, how we use it and how we keep it safe.
Who we are
This website is run by DB Gas Services, a Gas Safe registered gas, heating and plumbing engineer based in Tang Hall, York. If you have any questions about this policy, email help@dbgasservices.co.uk or call 07853 303484.
What we collect
When you use the enquiry or callback forms, we collect the details you enter: your name, phone number, email address, postcode or area, and any message you send. We also collect anything you send us directly by phone, WhatsApp or email.
How we use it
We only use your details to reply to your enquiry, give you a quote, arrange and carry out work, and keep the records we need for that work (for example gas safety records). We do not use your details for marketing, and we never sell or share them with anyone else unless the law requires it.
How long we keep it
We keep enquiry details for as long as we need them to deal with your enquiry. If we carry out work for you, we keep the related records for as long as we need to for legal, safety and accounting reasons.
Cookies
This website uses a single essential cookie to keep the enquiry forms secure. It is deleted when you close your browser. We do not use advertising or tracking cookies.
Your rights
You can ask to see the information we hold about you, ask us to correct it, or ask us to delete it. Just get in touch using the details above. If you are unhappy with how we have handled your information, you can contact the Information Commissioner's Office (ico.org.uk).
Changes to this policy
Any changes to this policy will be posted on this page.